Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. If the item is damaged or defective upon arrival, please contact us immediately so we can assist you. Returns must be initiated within 30 days of receiving your order to qualify for a refund.
How to Request a Return
To start the return process, please send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond promptly with instructions on how to proceed. Please ensure that you provide accurate information to expedite the process.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This way, you can ensure that your returned items arrive safely back to us. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to reflect in your account, depending on your banks processing times.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product without delay. If you have questions about the exchange process, feel free to reach out to us via email.
Non-Returnable Items
Some items are non-returnable, including gift cards and items marked as final sale. If you have any questions about whether an item is returnable, please contact us before making your purchase. We want to ensure that you are fully informed about our policies to avoid any confusion later.
Contact Us
If you have any questions about our Return and Refund policy or need assistance with your order, please do not hesitate to reach out. You can contact us at [email protected]. We are here to help and will respond to your inquiries as quickly as possible. Thank you for choosing Aeron Cookware, and we appreciate your understanding of our policies.